Effective date: 11 December 2025
Website: https://lab99.eu
Owner / Seller (“we”, “us”, “our”): LAB99
Contact email: [email protected]
These Terms and Conditions (“Terms”) govern your use of the website https://lab99.eu (the “Website”) and the purchase of natural cosmetic products (“Products”) from us via the online shop.
By using the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place an order.
1. Scope and definitions
1.1 These Terms apply to all contracts for the sale of Products concluded between LAB99 and consumers via the Website. A “consumer” is any natural person acting for purposes which are outside their trade, business, craft or profession, as defined under EU law.
1.2 Business customers (B2B) may be subject to separate terms agreed individually. Where you order as a business, some consumer rights described here (for example the 14-day withdrawal right) may not apply.
1.3 In these Terms:
- “Website” – the online shop at https://lab99.eu
- “Products” – natural cosmetic and related products offered for sale
- “You” / “Customer” – the person using the Website and/or placing an order
1.4 You must be at least 18 years old and have legal capacity to place an order.
2. Information about us
LAB99
Ventspils iela 60-68
Rīga, LV-1046
Latvia
Email: [email protected]
(Please insert, if applicable: company registration number, VAT number, and any other legally required trader information.)
3. Use of the Website
3.1 You agree to use the Website only for lawful purposes and not to:
- interfere with or disrupt the Website or servers;
- attempt to gain unauthorised access to any part of the Website;
- use the Website in a way that may harm us or other users.
3.2 You are responsible for keeping your account login details (if any) confidential and for all activities carried out under your account.
3.3 We may suspend or terminate access to the Website or your account if we reasonably believe you have breached these Terms or applicable law.
4. Product information and health disclaimers
4.1 We sell natural cosmetic products for external use only (unless otherwise stated on the packaging).
4.2 Product descriptions, ingredient lists and usage instructions are provided on the Website and/or packaging. We aim to keep this information accurate and up-to-date, but minor deviations (e.g. reformulations) may occur. In case of conflict, the information on the packaging prevails.
4.3 Our Products are cosmetics, not medicines. They are not intended to diagnose, treat, cure or prevent any disease and do not replace medical advice. Always consult a doctor or dermatologist if you have specific skin conditions, allergies or health concerns.
4.4 Because reactions to cosmetic ingredients can be individual, we recommend:
- reading the ingredient list carefully, and
- performing a patch test before first use.
Stop using a Product and seek medical advice if irritation or an adverse reaction occurs.
5. Prices, shipping costs and payment
5.1 All prices displayed on the Website are in euro (EUR) and include statutory VAT where applicable, unless stated otherwise.
5.2 Shipping costs and any additional charges (e.g. cash-on-delivery fees, if offered) are displayed separately during checkout before you confirm your order.
5.3 We may change prices and shipping rates at any time; such changes do not affect orders already confirmed.
5.4 We accept the payment methods shown at checkout (for example, payment cards, online payment services, etc.). Payment is processed through third-party payment providers; you must comply with their terms as well.
5.5 By submitting payment details, you confirm that you are authorised to use the selected payment method and that all provided information is correct.
6. Ordering process and contract conclusion
6.1 The presentation of Products on the Website is not a legally binding offer but an invitation to place an order.
6.2 To place an order, you:
- Select Products and add them to your cart.
- Go to checkout and enter the required information (billing, shipping, payment).
- Review your order summary and accept these Terms (and any other applicable documents).
- Click the button to submit your order (e.g. “Place order” / “Buy now”).
6.3 After you place an order, we send an acknowledgement email confirming receipt. This email does not constitute acceptance of your order.
6.4 The contract is concluded when we send you a separate order confirmation or shipping confirmation email, or when we dispatch the goods – whichever occurs first.
6.5 We reserve the right to decline an order, for example if:
- Products are out of stock;
- we cannot verify payment;
- there is an obvious pricing or product description error; or
- we reasonably suspect fraud or misuse.
In such cases, any payment already received will be refunded.
7. Delivery
7.1 We deliver to the countries listed on the Website during checkout. Delivery restrictions (e.g. certain countries or regions) may apply.
7.2 Estimated delivery times and available shipping options are shown at checkout. These are estimates only and not guaranteed; delays can occur due to factors outside our control (customs, carrier delays, holidays, etc.).
7.3 Risk and title
For consumer orders in the EU, the risk of loss or damage to the goods passes to you only when you or a person designated by you (other than the carrier) has physically received the Products.
7.4 If a parcel arrives visibly damaged, we recommend that you:
- refuse the delivery or
- document the damage with photos and notify the carrier and us promptly.
Doing so helps us deal with the carrier and process any claim.
8. Right of withdrawal (cooling-off period) for consumers
8.1 Your right to withdraw
If you are an EU/EEA consumer, you have a legal right to withdraw from the contract within 14 days without giving any reason for most distance contracts (online purchases).
The 14-day period starts:
- for goods: on the day after you (or a person you designate, who is not the carrier) receive the goods;
- if you ordered several Products in one order and they are delivered separately: on the day after you receive the last item.
8.2 How to exercise your right
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw, for example by:
- email to: [email protected], or
- another clear statement (e.g. a letter) sent to our postal address.
You may (but do not have to) use a model withdrawal form based on EU law.
It is sufficient if you send the notice before the 14-day period expires.
8.3 Effects of withdrawal
If you withdraw:
- We will refund all payments received from you for the Products, including standard delivery costs (if any), without undue delay and at the latest within 14 days from the day we are informed of your decision to withdraw.
- We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
- Unless we expressly offer free returns, you bear the direct cost of returning the goods.
Refunds are made using the same payment method you used for the original transaction, unless we explicitly agree otherwise with you.
8.4 Your obligations during the cooling-off period
You must handle the Products only as necessary to establish their nature, characteristics and functioning – similar to how you would in a physical shop.
If the value of the goods is diminished due to handling beyond what is necessary, we may deduct an amount corresponding to this diminished value from your refund.
8.5 Exceptions to the right of withdrawal
The right of withdrawal does not apply to certain types of goods under EU law, including in particular: Legislation.gov.uk+1
- Sealed goods not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery (for example, certain cosmetics, toiletries or personal care items once opened).
- Goods made to your specifications or clearly personalised.
- Goods which are liable to deteriorate or expire rapidly.
Because our Products include cosmetic and personal care items, many Products will only be eligible for return under the withdrawal right if they are unopened, unused and with all hygiene seals intact. Please check the information on the Product page and/or packaging.
Your statutory rights in case of defective goods (see Section 9) remain unaffected by these exceptions.
9. Legal guarantee and complaints (defective products)
9.1 As an EU consumer, you are entitled to a legal guarantee of conformity: goods must comply with the contract and be free from lack of conformity at the time of delivery. This typically lasts for at least 2 years under Latvian and EU consumer law.
9.2 If a Product is defective or does not conform to the contract, you may be entitled to:
- repair or replacement,
- a proportionate price reduction, or
- a refund (in specific cases).
The exact remedies and sequence may depend on national law and the specific situation.
9.3 If you notice a defect, please contact us as soon as possible with:
- order number,
- description of the issue,
- clear photos or videos (if helpful).
We may ask you to return the Product for inspection. If the item is confirmed defective, we will cover reasonable return shipping costs or provide a prepaid return label.
9.4 The legal guarantee and your statutory rights are separate from and in addition to any commercial warranties or our goodwill policies.
10. Promotional codes, discounts and loyalty programs
10.1 We may occasionally offer discount codes, vouchers or loyalty programmes. These are subject to individual conditions stated at the time (e.g. validity period, minimum order value, applicable Products).
10.2 Discount codes:
- cannot usually be combined with other promotions,
- have no cash value and cannot be exchanged for money, and
- may be cancelled or modified if we reasonably suspect misuse or error.
11. Liability
11.1 Nothing in these Terms limits or excludes our liability:
- for death or personal injury caused by our negligence;
- for fraud or fraudulent misrepresentation; or
- where such limitation or exclusion would be unlawful under mandatory consumer protection laws.
11.2 Subject to the above and to your mandatory consumer rights:
- We are not liable for minor differences in colour or texture between Product images and the actual goods caused by display settings or natural variations in ingredients.
- We are not responsible for delays or non-performance caused by events outside our reasonable control (see Section 12).
- To the extent permitted by law, our aggregate liability in relation to a specific order is limited to the amount you paid for that order.
11.3 You remain responsible for ensuring that Products are suitable for your individual needs, allergies and skin conditions. Always read ingredient lists and follow instructions. This does not affect your statutory rights where a Product is defective or unsafe.
12. Force majeure
We are not responsible for any delay or failure to perform our obligations where this is due to events beyond our reasonable control, such as:
- natural disasters, extreme weather, fire or flood;
- war, terrorism, riots, strikes or industrial disputes;
- failures of telecommunications, internet, hosting or logistics providers;
- government actions or restrictions.
If such an event occurs, we will take reasonable steps to minimise its effects and resume normal operations as soon as reasonably possible.
13. Intellectual property
13.1 The Website and its content – including text, images, graphics, logos, trademarks, product names, designs and layout – are protected by intellectual property rights owned by or licensed to us.
13.2 You may:
- browse the Website;
- print or download extracts for your personal, non-commercial use.
13.3 You may not, without our prior written consent:
- copy, reproduce, distribute, modify or publicly display Website content for commercial purposes;
- use our trademarks, trade names or logos in a way that may cause confusion.
14. Reviews and user-generated content
14.1 If you submit reviews, comments or other content (“User Content”):
- you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify and display such content in connection with our Products and marketing (subject to your privacy rights);
- you confirm that the content is truthful, not misleading, and does not infringe any third-party rights.
14.2 We reserve the right to moderate, edit or remove User Content that we reasonably consider unlawful, offensive, misleading, or otherwise inappropriate.
14.3 Where we publish reviews, we will indicate whether and how we verify that reviews originate from real customers, in line with applicable EU/Latvian consumer protection rules.
15. Personal data and cookies
15.1 We process personal data in accordance with our Privacy Policy, available on the Website.
15.2 Our use of cookies and similar technologies is described in our Cookie Policy. You can adjust your cookie preferences through our cookie banner/settings and your browser.
16. Governing law and dispute resolution
16.1 These Terms and any disputes arising out of or in connection with them are governed by the laws of the Republic of Latvia, without prejudice to any mandatory consumer protection provisions of the country where you habitually reside (if different).
16.2 If you have a complaint, please contact us first at [email protected]. We aim to resolve issues amicably.
16.3 Consumers in the EU have access to alternative dispute resolution (ADR) bodies for certain disputes with traders. Information on ADR in the EU and national bodies is available from the European Commission.
Note: The former EU Online Dispute Resolution (ODR) platform has been discontinued as of 20 July 2025; e-shops are no longer required to link to it.
16.4 You may also bring legal proceedings regarding these Terms in the competent courts of Latvia, and – where required by EU consumer law – in the courts of your habitual residence.
17. Changes to these Terms
17.1 We may update these Terms from time to time, for example to reflect:
- changes in our Products or business;
- updates to legal or regulatory requirements;
- improvements to our Website and services.
17.2 The version in force at the time you place your order applies to that order. We will indicate the “Effective date” at the top of this page and may inform you of significant changes by email or Website notice where appropriate.
18. Contact
For questions about these Terms, your order or your rights as a consumer, you can contact:
LAB99
Ventspils iela 60-68
Rīga, LV-1046
Latvia
Email: [email protected]